Order Cancellation & Changes Policy

Because fulfillment begins quickly, requests to cancel or edit an order should be emailed to service@calrvexo.com immediately.

Before dispatch

Requests received within 12 hours after purchase have the greatest chance of success. We will try to cancel an order or correct product selections and delivery information while it remains unprocessed, but a change cannot be guaranteed once packing has started.

After dispatch

An order normally cannot be cancelled or redirected after dispatch or tracking creation. After delivery, eligible products may be returned according to the Returns & Refunds Policy.

Cancellation by Calrvexo

We may cancel all or part of an order because of unavailability, an obvious pricing error, payment authorization failure, suspected unauthorized activity, or a fulfillment restriction. When this occurs, the affected amount is returned to the original payment method. We do not replace an unavailable product with a different product without customer approval.